Brompton Removals Service Terms and Conditions

These service terms and conditions set out the basis on which Brompton Removals provides domestic and commercial moving services, including packing, loading, transport, unloading, and any agreed ancillary services. By making a booking, the customer confirms that they have read, understood, and accepted these terms. These conditions are designed to create a fair, transparent, and legally clear arrangement between the customer and the company. They apply to all quotations, bookings, and services unless otherwise agreed in writing. For the avoidance of doubt, any variation must be confirmed by an authorised representative of Brompton Removals.

In these terms, references to ???we??�, ???us??�, and ???our??� mean Brompton Removals; references to ???you??� and ???your??� mean the customer, whether acting as an individual, company, landlord, tenant, agent, or other instructing party. If you arrange services on behalf of someone else, you confirm that you have authority to do so and that you are responsible for ensuring that all relevant parties are aware of these terms. These terms should be read together with the quotation, inventory, order confirmation, and any written service notes.

We may amend these terms from time to time for legal, operational, or administrative reasons. The version in force at the time of booking will normally apply to that booking unless a later written variation is agreed. If any provision is found to be invalid or unenforceable, the remaining provisions shall remain in full force. Headings are included for convenience only and do not affect interpretation.

Booking Process

All removals bookings begin with an enquiry and a quotation. Any quotation provided by Brompton Removals is based on the information supplied by the customer, including item list, access conditions, dates, locations, parking arrangements, and any required additional services. The quote may be revised if the information provided is incomplete, inaccurate, or changes before the move date. A quotation is not a guarantee of availability until it has been accepted and confirmed by us in writing.

To secure a booking, the customer must provide accurate details and, where requested, pay a deposit or booking fee. Confirmation may be subject to the completion of a written acceptance form, email approval, or other recorded agreement. The customer is responsible for checking that the date, addresses, service scope, and any special instructions are correct. If you notice an error, you must notify us promptly. Failure to do so may result in delays, additional charges, or service limitations.

Booking conditions may include the provision of inventories, parking permissions, lift availability, access information, and declarations about bulky, fragile, valuable, or unusually heavy items. We reserve the right to refuse or adjust a booking if the service requested is unsafe, unlawful, beyond our operational capability, or materially different from the original description. If a survey has been carried out, the customer must still ensure that material changes are communicated before moving day.

Where a move involves multiple collection or delivery points, the sequence of handling, route planning, and timing may be adjusted for operational reasons. We will make reasonable efforts to carry out the service as agreed, but time estimates are estimates only unless expressly stated otherwise in writing. The customer acknowledges that traffic, weather, access restrictions, and third-party delays can affect the schedule.

Payments and Charges

Unless otherwise agreed, charges for Brompton Removals services are based on the quotation, plus any additional fees arising from changes in scope, waiting time, parking, storage, special handling, or other unforeseen circumstances. Any estimate may be revised if the actual service differs from the information originally supplied. Additional charges may also apply if the customer requests extra items, additional stops, longer carrying distances, dismantling or reassembly, or further labour not included in the original quote.

Payment terms will be stated in the quotation or booking confirmation. In most cases, a deposit may be required to confirm the reservation, with the balance due before, on, or immediately after completion of the service, depending on the agreed arrangements. We may refuse to commence or continue work if payment arrangements are not met. All prices are stated in pounds sterling unless otherwise agreed. Any bank charges, card fees, or transfer fees imposed by third parties are the customer???s responsibility unless we state otherwise.

Late payment may result in interest, administrative charges, suspension of services, or legal recovery action, where permitted by law. If a payment is made by a third party, the customer remains responsible for ensuring that the full amount is received. Where goods are placed in storage or retained due to non-payment, additional storage and handling fees may apply. Title to any goods does not transfer as a result of payment being outstanding, and we may exercise any lien or other lawful rights available to us until sums are settled.

We may request identification, proof of address, or evidence of authority to pay in certain circumstances, particularly where high-value items, business accounts, or third-party instructions are involved. Any refund due will be processed using the original payment method where possible, subject to verification and deduction of any legitimate outstanding fees. Quoted prices remain valid only for the period stated in the quotation or, if no period is stated, for a reasonable time.

Cancellations, Amendments, and Delays

The customer may cancel or amend a booking by giving written notice. Cancellation charges may apply depending on the notice period and the amount of preparatory work already completed. If cancellation occurs after a deposit has been paid, the deposit may be non-refundable in whole or in part, especially where equipment has been reserved, labour allocated, or the date has been blocked out for the customer???s exclusive use. The closer the cancellation is to the move date, the greater the likely charge.

If the customer requests a postponement or alteration to the moving date, service scope, or access arrangements, we will try to accommodate the change, but this cannot be guaranteed. Revised quotations may be issued where additional time, staffing, or resources are required. If the customer fails to be present, fails to grant access, or is otherwise unable to proceed on the scheduled date, the booking may be treated as cancelled and charges may still apply. Any wasted journey, waiting time, or aborted attendance may also be charged.

We reserve the right to cancel, suspend, or delay services where performance is prevented or made impracticable by events outside our reasonable control, including severe weather, road closures, accidents, strikes, fire, flood, equipment failure, public authority action, or any other force majeure event. In such cases, we will take reasonable steps to minimise disruption and rearrange the service where possible. However, we shall not be liable for losses caused by circumstances beyond our control, provided we act reasonably.

Where a delay arises because the customer has not prepared the property, packed the agreed items, arranged access, or complied with parking or building requirements, we may charge waiting time and associated costs. If the delay materially affects the agreed schedule, we may need to re-plan the job or, in some circumstances, reschedule the remainder of the move. The customer is responsible for securing any necessary permissions and ensuring the premises are ready at the agreed time.

Liability and Claims

Brompton Removals will exercise reasonable care and skill in the performance of the services. However, the customer acknowledges that removals work involves handling items that may be fragile, valuable, awkward, old, or improperly packed. Unless we have expressly agreed to pack, dismantle, or handle an item in a particular manner, the customer remains responsible for adequate preparation and disclosure of any special vulnerabilities. Liability may be limited where the customer has contributed to loss or damage through poor packing, inadequate information, or failure to comply with instructions.

We are not responsible for pre-existing damage, wear and tear, concealed defects, deterioration due to age, or damage arising from inherent vice, unsuitable packaging, or items that the customer insists be moved despite our reasonable advice. We are also not liable for loss of data, software, or digital content on electronic devices unless expressly agreed in writing. The customer should back up data before the move and remove cash, jewellery, passports, medicines, and other irreplaceable items unless we have accepted responsibility for them in writing.

To the fullest extent permitted by law, our total liability for loss or damage arising from any one event or series of connected events shall be limited to the lesser of the replacement cost of the affected item or the maximum amount recoverable under any applicable insurance or contractual cover, unless a higher limit has been expressly agreed in writing. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.

Any claim for loss or damage must be reported to us as soon as reasonably practicable and, in any event, within a reasonable period after delivery or completion of the service. The customer must allow us the opportunity to inspect the item and, where appropriate, investigate the circumstances. We may require photographs, supporting documents, receipts, proof of value, or access to the affected item before a claim can be assessed. Failure to report promptly may reduce or extinguish any entitlement to compensation.

Where our liability is accepted, we may choose to repair, replace, or compensate for the item, depending on the circumstances and subject to applicable legal rights. We shall not be liable for indirect or consequential losses, including loss of profit, loss of opportunity, business interruption, emotional distress, or wasted management time, except where such exclusion is prohibited by law. This clause is intended to reflect the practical limits of a removals service and the importance of clear customer disclosure.

Customer Responsibilities

The customer must ensure that all items to be moved are suitably packed unless packing has been expressly included in the service. Fragile items should be clearly marked and protected. The customer should remove or secure loose parts, disconnect appliances where required, and ensure that furniture is emptied where practicable. Any item left inside drawers, cabinets, safes, or appliances is moved at the customer???s risk unless we have agreed otherwise.

You must provide safe, lawful, and reasonable access to the property, including accurate details of stairs, lifts, narrow corridors, low ceilings, parking restrictions, and any other constraints. If special permits or building approvals are needed, it is the customer???s responsibility to obtain them in good time. You must also ensure that no items being moved contain prohibited, dangerous, or unlawful contents. We may refuse to handle items that present a health, safety, or legal risk.

If the customer or their representative gives instructions that differ from the agreed plan, we may accept them only if reasonable and safe to do so. Any such change may affect timing and cost. The customer is responsible for checking that appliances are disconnected, utilities are handled safely, and keys or access devices are available at the relevant times. Failure to meet these responsibilities may result in delay, extra charges, or incomplete service.

We may decline to move items that are overweight, unstable, contaminated, or not adequately described, or where handling would expose staff, property, or the public to unreasonable risk.

Waste Regulations and Disposal

Brompton Removals may, if agreed, remove and dispose of unwanted items, packaging, or general waste as part of or alongside the removals service. Any disposal work will be carried out in accordance with applicable UK waste legislation, environmental duties, and responsible handling practices. The customer must not present hazardous, prohibited, clinical, or controlled waste for disposal unless we have expressly agreed in writing and confirmed that we are authorised and equipped to handle it.

Waste removal services are limited to the types of waste we are lawfully able to transport and dispose of through appropriate facilities and channels. The customer must accurately describe the waste, including any items containing liquids, batteries, chemicals, electrical components, sharp objects, or other potentially harmful materials. We may refuse to collect items that are not properly identified or that create compliance, safety, or environmental concerns. If waste is misdescribed, additional charges, refusal of service, or reporting obligations may apply.

Where we are asked to remove items for disposal, the customer confirms that they have the right to authorise such disposal and that the items are not required by any other person. Once waste has been collected for lawful disposal, it may not be recoverable. The customer remains responsible for ensuring that no confidential documents, personal data, or valuable belongings are discarded unintentionally. We are not responsible for items handed over for disposal where the instruction was clear and lawful.

We reserve the right to charge for sorting, segregation, labour, transportation, environmental fees, or third-party disposal costs where such costs arise. If waste contains prohibited or hazardous materials, we may suspend the service and notify the relevant authorities where required by law. The customer agrees to cooperate with any lawful inspection, recordkeeping, or transfer documentation that may be needed for compliance with waste handling obligations.

Insurance, Claims Procedure, and Risk Transfer

Unless otherwise specified, risk in the goods transfers in accordance with the point at which we take possession of them for the agreed service, subject always to these terms and any mandatory consumer rights. Where storage is involved, separate terms may apply. Customers are encouraged to maintain appropriate insurance for high-value or unusual items, and to check whether their own home, business, or contents policy covers removals, transit, or temporary storage.

If we have arranged or offered cover, the scope, exclusions, excesses, and claim conditions will depend on the relevant policy or service agreement. Any insurance or valuation arrangement should be read carefully, as it may not equal full replacement value. We do not provide legal or financial advice, and the customer is responsible for deciding whether additional cover is required. Any declared value should be accurate and supported by evidence if a claim is made.

Claims must be made in writing and include sufficient information to identify the item, the alleged event, and the loss claimed. We may decline a claim where the customer has not complied with these terms, failed to mitigate loss, or allowed further damage by not taking reasonable steps after the incident. In assessing claims, we may take into account depreciation, repairability, age, condition, and market value.

Governing Law and General Provisions

These Brompton Removals terms and conditions are governed by the laws of England and Wales. Any dispute arising from or connected with these terms, the quotation, or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. Nothing in these terms affects your statutory rights.

If any part of this agreement is found unlawful or unenforceable, that part shall be severed to the minimum extent necessary, and the rest of the agreement shall continue in effect. No failure or delay by us in exercising any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be in writing and signed by an authorised representative.

These terms constitute the entire agreement between the parties in relation to the services described, superseding prior discussions, representations, or understandings, except where expressly incorporated in writing. No person who is not a party to this agreement has any right to enforce any of its provisions under the Contracts (Rights of Third Parties) Act 1999 unless the agreement states otherwise.

For clarity, any headings, examples, or explanatory notes are provided to assist understanding and do not limit the general meaning of the provisions. If a customer requires a variation for a particular move, that variation must be agreed in advance and recorded in writing. Acceptance of a quotation or booking confirmation signifies acceptance of the current terms.

By proceeding with a booking, the customer acknowledges that they have had the opportunity to review these conditions and ask questions before the service begins. These terms are intended to provide a balanced framework for a professional removals service, protecting both the customer and Brompton Removals while allowing the work to be delivered safely, lawfully, and efficiently.