Privacy Policy - Brompton Removals

This Privacy Policy explains how Brompton Removals collects, uses, stores, shares, and protects personal data in connection with our moving, removals, packing, and related services. It applies to all Brompton Removals customers in area, including individuals who request a quotation, make a booking, receive a service, or otherwise interact with us in relation to our business operations.

We are committed to handling personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws. We aim to be transparent about what information we collect and why, and to give you clear choices and rights regarding your data.

1. Who We Are

Brompton Removals provides removal and associated services to customers in area. In the context of this Privacy Policy, ???we,??� ???us,??� and ???our??� refer to Brompton Removals as the data controller for the personal data we collect and use for our own business purposes.

As a controller, we decide how and why personal data is processed. Where we use third parties to support our services, they may act as processors or, in some cases, as independent controllers, depending on the nature of their role.

2. Personal Data We Collect

We collect only the personal data that is necessary for the purposes described in this policy. The information we may collect includes:

Identity details, such as your name and, where relevant, the names of household members or authorised representatives;
Contact details, such as address, email address, and telephone number;
Service information, including property addresses, move dates, inventory details, access requirements, parking information, and service preferences;
Payment and billing information, such as invoice details, transaction records, and limited payment-related data;
Communication records, including enquiries, complaints, instructions, feedback, and notes from calls or messages;
Booking and quotation history, including quotes requested, services selected, and related administrative records;
Technical data, where applicable, such as basic device, log, or usage information if you interact with us through digital systems.

We do not intentionally collect special category data unless it is strictly necessary and you provide it voluntarily, for example where it is relevant to a service requirement or to support a specific request. If we ever need to process special category data, we will do so only where a valid lawful condition exists under data protection law.

3. How We Collect Data

We collect data in several ways:

Directly from you when you request a quote, make a booking, or communicate with us;
From your representative, such as a family member, landlord, agent, or employer, if they liaise with us on your behalf;
From service-related interactions, such as site visits, confirmations, or updates;
From third parties involved in the delivery of services, such as subcontracted partners or suppliers acting on our instructions;
From publicly available or referral sources where necessary for business administration and where permitted by law.

4. Why We Use Your Data and Our Lawful Basis

We process personal data only where we have a lawful basis under UK GDPR. Depending on the context, the lawful basis may include:

Contract

We use your data when it is necessary to enter into or perform a contract with you. This includes providing quotes, managing bookings, arranging removals, coordinating logistics, issuing invoices, and fulfilling service obligations.

Legal Obligation

We may process data to comply with legal duties, such as tax, accounting, insurance, fraud prevention, and record-keeping requirements.

Legitimate Interests

We may process data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. Examples include managing our operations, improving services, handling customer enquiries, keeping appropriate business records, and protecting our business from misuse or abuse.

Consent

Where consent is required, we will ask for it clearly and separately. For example, this may apply to certain marketing communications or optional processing. You can withdraw consent at any time where it is the basis for processing.

Vital Interests and Public Interest

These bases are unlikely to apply in most cases, but we may rely on them in exceptional circumstances where necessary to protect someone???s life or where required by law.

5. How We Use Your Information

We use personal data for the following purposes:

To provide and manage our removal services;
To prepare quotations and confirm bookings;
To communicate about schedules, service changes, access arrangements, and customer support;
To process payments, administer invoices, and maintain financial records;
To improve our services and internal procedures;
To monitor, investigate, and resolve complaints, disputes, or claims;
To maintain security, prevent fraud, and protect our staff, customers, and property;
To meet legal, regulatory, and insurance requirements.

We will only use your data in ways that are compatible with the purposes for which it was collected, unless we reasonably consider that another compatible purpose or a valid legal basis applies.

6. Data Sharing and Processors

We may share personal data with trusted third parties where necessary for the operation of our business and the delivery of services. These may include:

Service providers and processors who support administration, storage, IT systems, communications, accounting, or document handling;
Subcontractors or logistics partners engaged to help carry out a removal or related service;
Professional advisers such as accountants, insurers, or legal advisers;
Public authorities where disclosure is required by law or is necessary to respond to lawful requests;
Payment-related providers involved in processing transactions or preventing fraud.

Where a third party acts as a processor, they process data only on our documented instructions and are required to take appropriate security measures. We seek to ensure that processors are bound by confidentiality and data protection obligations.

We do not sell personal data. We also do not share information for purposes unrelated to our business unless we have a lawful basis or are required to do so by law.

7. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including to satisfy legal, accounting, tax, insurance, and reporting requirements. Retention periods may vary depending on the type of information and the reason it was collected.

As a general approach:

Quotation and booking records are kept for a reasonable period to manage customer service, operational follow-up, and business administration;
Financial and transaction records are kept in line with statutory accounting and tax obligations;
Complaint, dispute, or claim-related records may be retained for longer where necessary to defend legal claims or meet insurance requirements.

When data is no longer required, we will securely delete, anonymise, or archive it in line with our retention practices.

8. Security of Your Data

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and data minimisation practices.

Although we take reasonable steps to protect information, no method of transmission or storage is entirely secure. We therefore cannot guarantee absolute security, but we work to reduce risk and to respond appropriately to any suspected incident.

9. Your Rights

Under data protection law, you have a number of rights in relation to your personal data. These include the right to:

Access the personal data we hold about you;
Rectify inaccurate or incomplete information;
Erase your data in certain circumstances;
Restrict how we process your data in certain situations;
Object to processing based on legitimate interests or direct marketing;
Data portability for certain information you have provided to us;
Withdraw consent where processing is based on consent;
Lodge a complaint with the Information Commissioner???s Office if you believe your rights have been infringed.

Some rights are subject to conditions or limitations under the law. If you make a request, we may need to verify your identity before responding. We aim to deal with valid requests within the time limits required by law.

10. Marketing

If we send marketing communications, we will do so only where permitted by law. You have the right to opt out of direct marketing at any time. If you object to marketing, we will stop using your data for that purpose.

We will keep marketing preferences under review and respect choices you have made regarding optional communications.

11. International Transfers

In some cases, personal data may be processed by third-party service providers operating outside the UK. Where this happens, we will take steps to ensure appropriate safeguards are in place so that your data receives a level of protection consistent with UK data protection law.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in law, business practice, or the way we process personal data. Any updated version will apply from the date it is published or otherwise communicated. We encourage customers to review it periodically so they remain informed about how their data is handled.

13. Summary of Key Points

Brompton Removals collects only the information needed to provide moving and related services, uses it on lawful grounds such as contract, legal obligation, consent, and legitimate interests, and keeps it only as long as necessary. We may share data with trusted processors and other third parties where required for service delivery or legal compliance. You also have rights over your personal data, including access, correction, deletion in certain cases, and the right to object to some processing.

By using our services, requesting a quote, or making a booking, you acknowledge that you have read and understood this Privacy Policy.